In the light of the current global situation due to COVID-19, we would like to inform our dear customers that there could be a small delay in the order handling and shipping (normally within 1 to 4 days). We have however extended the time for return to 30 days from the delivery date for unworn and unused items.
We also would like to inform you that Customer Service is only available by e-mail at the moment.
We thank you for your understanding, we are working hard for you!
Shipping costs are charged to the customer directly in the Shopping Bag with the following costs:
Italy: € 10,00
European Union/United Kingdom: € 25,00
Europe non-EU: € 30,00
USA and CANADA: € 35,00
Rest of the world: € 40,00
All shipments will be dispatched using DHL Express.
Any customs or duties are the sole responsibility of the customer.
Orders are processed within 48 hours of receipt of order and then dispatched, after the validity of payment has been checked, from Monday to Friday, from 9 am to 5 pm (Italian time).
When a package is delivered, the customer should inspect it thoroughly before accepting delivery and signing the delivery receipt. Signing the delivery receipt transfers ownership of the merchandise to the customer and complaints and disputes will no longer be possible.
If the packaging shows signs of tampering or appears to be damaged for any reason, customers are advised to sign the delivery receipt with the legend WITH RESERVE or can refuse the package making a note of the reason on the delivery document.
In the event of an unjustified refusal or a request to return the merchandise to the sender, any re-shipping costs debited to Gaudenzi Srl will be deducted from any reimbursement due to the customer.
Italy / European countries: One to three days
USA and Canada: Two to three days
Rest of the world: Two to four days
Gaudenzi Srl cannot be held responsible for any delays caused by customs formalities or due to force majeure or other circumstances beyond the control of Gaudenzi Srl.